* The number of respondents was 815 in the survey on mobile telecommunication providers, and 674 in the survey on broadband providers, including both B2C and B2B customers.
** EPSI Rating is a recognized European system for measuring customer- and employee satisfaction as well as organizations’ social responsibilities and management effectiveness. EPSI Rating scales from 0 to 100 where:
75 or above = very satisfied
60-75 = satisfied
0-60 = unsatisfied.
The figures have been taken from several publications.
Citation formats
B2B customer satisfaction of telecommunication providers in Finland 2019, by service
According to survey from 2019, Finnish business customers were overall satisfied or very satisfied with their telecommunication providers. B2B customer satisfaction was on a slightly higher level with mobile telecommunications than with broadband services. In terms of mobile telecommunications, Telia ranked first with an index score of **** on the EPSI rating scale from * to 100. Among the B2B broadband customers, Elisa reached the highest score of **** index points, closely followed by DNA with **** points.
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EPSI Rating. (October 13, 2019). B2B customer satisfaction of telecommunication providers in Finland in 2019, by service (EPSI Rating score) [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 29, 2026, from /statistics/732021/b2b-customer-satisfaction-of-telecommunication-providers-in-finland/
EPSI Rating. "B2B customer satisfaction of telecommunication providers in Finland in 2019, by service (EPSI Rating score)." Chart. October 13, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 29, 2026. /statistics/732021/b2b-customer-satisfaction-of-telecommunication-providers-in-finland/
EPSI Rating. (2019). B2B customer satisfaction of telecommunication providers in Finland in 2019, by service (EPSI Rating score). ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 29, 2026. /statistics/732021/b2b-customer-satisfaction-of-telecommunication-providers-in-finland/
EPSI Rating. "B2b Customer Satisfaction of Telecommunication Providers in Finland in 2019, by Service (Epsi Rating Score)." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 13 Oct 2019, /statistics/732021/b2b-customer-satisfaction-of-telecommunication-providers-in-finland/
EPSI Rating, B2B customer satisfaction of telecommunication providers in Finland in 2019, by service (EPSI Rating score) ÌÇÐÄÆƽâ°æ, /statistics/732021/b2b-customer-satisfaction-of-telecommunication-providers-in-finland/ (last visited July 29, 2026)
B2B customer satisfaction of telecommunication providers in Finland in 2019, by service (EPSI Rating score) [Graph], EPSI Rating, October 13, 2019. [Online]. Available: /statistics/732021/b2b-customer-satisfaction-of-telecommunication-providers-in-finland/
