* The number of respondents was 815 in the survey on mobile telecommunication providers, and 674 in the survey on broadband providers, including both B2C and B2B customers.
** EPSI Rating is a recognized European system for measuring customer- and employee satisfaction as well as organizations’ social responsibilities and management effectiveness. EPSI Rating scales from 0 to 100 where:
75 or above = very satisfied
60-75 = satisfied
0-60 = unsatisfied.
The figures have been taken from several publications.
Citation formats
B2C customer satisfaction of telecommunication providers in Finland 2019, by service
According to survey from 2019, Finnish customers were overall very satisfied with their telecommunication providers. Elisa ranked the first among the mobile communications customers, reaching an index score of **** on the EPSI rating scale from * to 100. Among the private broadband customers, DNA received the highest score of ****, followed by Telia with **** and Elisa with **** index points.
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EPSI Rating. (October 13, 2019). B2C customer satisfaction of telecommunication providers in Finland in 2019, by service (EPSI Rating score) [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 31, 2026, from /statistics/731996/b2c-customer-satisfaction-of-telecommunication-providers-in-finland/
EPSI Rating. "B2C customer satisfaction of telecommunication providers in Finland in 2019, by service (EPSI Rating score)." Chart. October 13, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 31, 2026. /statistics/731996/b2c-customer-satisfaction-of-telecommunication-providers-in-finland/
EPSI Rating. (2019). B2C customer satisfaction of telecommunication providers in Finland in 2019, by service (EPSI Rating score). ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 31, 2026. /statistics/731996/b2c-customer-satisfaction-of-telecommunication-providers-in-finland/
EPSI Rating. "B2c Customer Satisfaction of Telecommunication Providers in Finland in 2019, by Service (Epsi Rating Score)." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 13 Oct 2019, /statistics/731996/b2c-customer-satisfaction-of-telecommunication-providers-in-finland/
EPSI Rating, B2C customer satisfaction of telecommunication providers in Finland in 2019, by service (EPSI Rating score) ÌÇÐÄÆƽâ°æ, /statistics/731996/b2c-customer-satisfaction-of-telecommunication-providers-in-finland/ (last visited July 31, 2026)
B2C customer satisfaction of telecommunication providers in Finland in 2019, by service (EPSI Rating score) [Graph], EPSI Rating, October 13, 2019. [Online]. Available: /statistics/731996/b2c-customer-satisfaction-of-telecommunication-providers-in-finland/
