User base refers to accessing the category and not necessarily transaction on these platforms.
Supplementary notes
* According to the source, non-English or Indian language users are literates who prefer their primary language over English to read, write and converse with each other. The eight languages listed were selected for this report.
Citation formats
Limitations in accessing government services among non-English users in India 2016
This statistic represents the limitations in accessing digital governmental services among non-English internet users across India in 2016. Limited local language content and platform was the biggest limitation with about ** percent of respondents claiming it was a barrier to access during the measured time period.
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KPMG, & Google. (April 1, 2017). Limitations in accessing digital governmental services among non-English internet users across India in 2016* [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 31, 2026, from /statistics/721772/limitations-among-non-english-in-accessing-online-government-services-users-india/
KPMG, und Google. "Limitations in accessing digital governmental services among non-English internet users across India in 2016*." Chart. April 1, 2017. ÌÇÐÄÆƽâ°æ. Accessed July 31, 2026. /statistics/721772/limitations-among-non-english-in-accessing-online-government-services-users-india/
KPMG, Google. (2017). Limitations in accessing digital governmental services among non-English internet users across India in 2016*. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 31, 2026. /statistics/721772/limitations-among-non-english-in-accessing-online-government-services-users-india/
KPMG, and Google. "Limitations in Accessing Digital Governmental Services among Non-english Internet Users across India in 2016*." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 Apr 2017, /statistics/721772/limitations-among-non-english-in-accessing-online-government-services-users-india/
KPMG & Google, Limitations in accessing digital governmental services among non-English internet users across India in 2016* ÌÇÐÄÆƽâ°æ, /statistics/721772/limitations-among-non-english-in-accessing-online-government-services-users-india/ (last visited July 31, 2026)
Limitations in accessing digital governmental services among non-English internet users across India in 2016* [Graph], KPMG, & Google, April 1, 2017. [Online]. Available: /statistics/721772/limitations-among-non-english-in-accessing-online-government-services-users-india/
