User base refers to accessing the category and not necessarily transaction on these platforms.
Supplementary notes
* According to the source, non-English or Indian language users are literates who prefer their primary language over English to read, write and converse with each other. The eight languages listed were selected for this report.
** Forecast.
Citation formats
Online public services among non-English users in India - by language 2016-2021
This statistic represents the adoption rate of online government services among non-English internet users across India in 2016, based on language, with a forecast for 2021. The adoption rate among Kannada internet readers was the highest in 2016 with about ** percent, and was projected to reach about ** percent in 2021.
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KPMG. (April 1, 2017). Adoption rate of online government services among non-English internet users across India in 2016 and 2021, by language* [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 28, 2026, from /statistics/721402/non-english-digital-public-services-adoption-rate-by-language-india/
KPMG. "Adoption rate of online government services among non-English internet users across India in 2016 and 2021, by language*." Chart. April 1, 2017. ÌÇÐÄÆƽâ°æ. Accessed July 28, 2026. /statistics/721402/non-english-digital-public-services-adoption-rate-by-language-india/
KPMG. (2017). Adoption rate of online government services among non-English internet users across India in 2016 and 2021, by language*. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 28, 2026. /statistics/721402/non-english-digital-public-services-adoption-rate-by-language-india/
KPMG. "Adoption Rate of Online Government Services among Non-english Internet Users across India in 2016 and 2021, by Language*." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 Apr 2017, /statistics/721402/non-english-digital-public-services-adoption-rate-by-language-india/
KPMG, Adoption rate of online government services among non-English internet users across India in 2016 and 2021, by language* ÌÇÐÄÆƽâ°æ, /statistics/721402/non-english-digital-public-services-adoption-rate-by-language-india/ (last visited July 28, 2026)
Adoption rate of online government services among non-English internet users across India in 2016 and 2021, by language* [Graph], KPMG, April 1, 2017. [Online]. Available: /statistics/721402/non-english-digital-public-services-adoption-rate-by-language-india/
