In the past 12 months, have you used the ability to do your business remotely with a company, store or other organization? (e.g. video call, phone call, hotline, chat, customer service portal, e-banking, mobile application of service companies etc.)?
Characteristic
Share of respondents
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*Additionally, a special survey was conducted on a subgroup of 283 people who use the video channel to contact companies and institutions. The study was conducted using CAWI and CATI interviews.
Citation formats
Digital communication channels usage when doing business in Poland 2020
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EY. (February 16, 2021). In the past 12 months, have you used the ability to do your business remotely with a company, store or other organization? (e.g. video call, phone call, hotline, chat, customer service portal, e-banking, mobile application of service companies etc.)? [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 20, 2026, from /statistics/1215238/poland-digital-communication-channels-usage-when-doing-business/
EY. "In the past 12 months, have you used the ability to do your business remotely with a company, store or other organization? (e.g. video call, phone call, hotline, chat, customer service portal, e-banking, mobile application of service companies etc.)?." Chart. February 16, 2021. ÌÇÐÄÆƽâ°æ. Accessed July 20, 2026. /statistics/1215238/poland-digital-communication-channels-usage-when-doing-business/
EY. (2021). In the past 12 months, have you used the ability to do your business remotely with a company, store or other organization? (e.g. video call, phone call, hotline, chat, customer service portal, e-banking, mobile application of service companies etc.)?. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 20, 2026. /statistics/1215238/poland-digital-communication-channels-usage-when-doing-business/
EY. "In The past 12 Months, Have You Used The Ability to Do Your Business Remotely with a Company, Store or Other Organization? (E.G. Video Call, Phone Call, Hotline, Chat, Customer Service Portal, E-banking, Mobile Application of Service Companies Etc.)?." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 16 Feb 2021, /statistics/1215238/poland-digital-communication-channels-usage-when-doing-business/
EY, In the past 12 months, have you used the ability to do your business remotely with a company, store or other organization? (e.g. video call, phone call, hotline, chat, customer service portal, e-banking, mobile application of service companies etc.)? ÌÇÐÄÆƽâ°æ, /statistics/1215238/poland-digital-communication-channels-usage-when-doing-business/ (last visited July 20, 2026)
In the past 12 months, have you used the ability to do your business remotely with a company, store or other organization? (e.g. video call, phone call, hotline, chat, customer service portal, e-banking, mobile application of service companies etc.)? [Graph], EY, February 16, 2021. [Online]. Available: /statistics/1215238/poland-digital-communication-channels-usage-when-doing-business/
