Share of mobile issue that the customer contacted their provider about that was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015
Characteristic
Share of issues resolved on first contact
-
-
-
-
-
-
The chart is not accessible to screen readers. Please switch to the table view to access the data.
You need a ÌÇÐÄÆƽâ°æ Account for unlimited access
* Base: All UK households who contacted their provider about the issue in 2015; billing=(611); faults/repairs=(706); general enquiries= (612).
This question was phrased by the source as follows: "In your opinion, was [PROVIDER] able to successfully resolve your issue [BILLING/ FAULT/ GENERAL ENQUIRY]?"
Citation formats
Resolution of mobile issue after one contact in the UK 2015, by type of issue
This statistic displays the share of customers whose mobile issue was resolved within one contact with their provider in the United Kingdom (UK) in 2015, by the type of issue. A total of 32 percent of fault/repair issues were resolved within one contact.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Ofcom. (January 29, 2016). Share of mobile issue that the customer contacted their provider about that was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 06, 2026, from /statistics/648445/resolution-of-mobile-issue-after-one-contact-in-the-uk-by-type-of-issue/
Ofcom. "Share of mobile issue that the customer contacted their provider about that was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015." Chart. January 29, 2016. ÌÇÐÄÆƽâ°æ. Accessed August 06, 2026. /statistics/648445/resolution-of-mobile-issue-after-one-contact-in-the-uk-by-type-of-issue/
Ofcom. (2016). Share of mobile issue that the customer contacted their provider about that was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 06, 2026. /statistics/648445/resolution-of-mobile-issue-after-one-contact-in-the-uk-by-type-of-issue/
Ofcom. "Share of Mobile Issue That The Customer Contacted Their Provider about That Was Considered to Be Completely Resolved in One Contact in The United Kingdom (Uk) in 2015." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 29 Jan 2016, /statistics/648445/resolution-of-mobile-issue-after-one-contact-in-the-uk-by-type-of-issue/
Ofcom, Share of mobile issue that the customer contacted their provider about that was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015 ÌÇÐÄÆƽâ°æ, /statistics/648445/resolution-of-mobile-issue-after-one-contact-in-the-uk-by-type-of-issue/ (last visited August 06, 2026)
Share of mobile issue that the customer contacted their provider about that was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015 [Graph], Ofcom, January 29, 2016. [Online]. Available: /statistics/648445/resolution-of-mobile-issue-after-one-contact-in-the-uk-by-type-of-issue/
