* Base: All UK households who contacted their landline provider in 2015; BT=(300); Sky=(300); Talk Talk=(300); Virgin Media=(300).
This question was phrased by the source as follows: "Has your experience of [PROVIDER]’s customer service for this issue made you more or less likely to use [PROVIDER] in the future?"
The source does not provide any information regarding missing percentage points to 100 percent.
Citation formats
Landline provider: likelihood of future use based on customer service in the UK 2015
This statistic displays the likelihood of the future use of a landline provider given the customer service experience in the United Kingdom (UK) in 2015. Sky had the highest likelihood of being used in the future by its customers with a total of ** percent of customers saying that based on their customer service experience they were very likely to use it in the future.
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Ofcom. (January 31, 2016). Future use of landline provider given customer service experience in the United Kingdom (UK) in 2015, broken down by provider [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 31, 2026, from /statistics/647926/landline-provider-likelihood-of-future-use-based-on-customer-service-in-the-uk/
Ofcom. "Future use of landline provider given customer service experience in the United Kingdom (UK) in 2015, broken down by provider." Chart. January 31, 2016. ÌÇÐÄÆƽâ°æ. Accessed July 31, 2026. /statistics/647926/landline-provider-likelihood-of-future-use-based-on-customer-service-in-the-uk/
Ofcom. (2016). Future use of landline provider given customer service experience in the United Kingdom (UK) in 2015, broken down by provider. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 31, 2026. /statistics/647926/landline-provider-likelihood-of-future-use-based-on-customer-service-in-the-uk/
Ofcom. "Future Use of Landline Provider given Customer Service Experience in The United Kingdom (Uk) in 2015, Broken down by Provider." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 31 Jan 2016, /statistics/647926/landline-provider-likelihood-of-future-use-based-on-customer-service-in-the-uk/
Ofcom, Future use of landline provider given customer service experience in the United Kingdom (UK) in 2015, broken down by provider ÌÇÐÄÆƽâ°æ, /statistics/647926/landline-provider-likelihood-of-future-use-based-on-customer-service-in-the-uk/ (last visited July 31, 2026)
Future use of landline provider given customer service experience in the United Kingdom (UK) in 2015, broken down by provider [Graph], Ofcom, January 31, 2016. [Online]. Available: /statistics/647926/landline-provider-likelihood-of-future-use-based-on-customer-service-in-the-uk/
