More than 130 companies participated in this survey, representing over 300,000 employees and a turnover of more than 70 billion euros. Of the respondents 61 percent is CEO and 20 percent is CFO, CCO or Operational Director. Of the participating companies 41 percent does only B2B business, 28 percent does only B2C business and 31 percent does both.
* The source does not provide information on the original wording used during the survey. Thus, the wording chosen for this statistic may differ slightly from the one in the survey.
Citation formats
Manager evaluation of digitalization to improve client relationships the Netherlands
This statistic displays the manager evaluation of digitalization as a means to improve the relationship with clients in the Netherlands in 2016. Only *** percent of the managers responding to this survey answered they do not see the importance of digitalization as a means to improve the relationship with their customers.
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OkDelta, & Holtrop Ravesloot. (May 1, 2016). Do you agree with the statement that digitalization will improve your relationships with clients?* [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 01, 2026, from /statistics/641184/manager-evaluation-of-digitalization-as-a-means-to-improve-the-relationship-with-clients-in-the-netherlands/
OkDelta, und Holtrop Ravesloot. "Do you agree with the statement that digitalization will improve your relationships with clients?*." Chart. May 1, 2016. ÌÇÐÄÆƽâ°æ. Accessed August 01, 2026. /statistics/641184/manager-evaluation-of-digitalization-as-a-means-to-improve-the-relationship-with-clients-in-the-netherlands/
OkDelta, Holtrop Ravesloot. (2016). Do you agree with the statement that digitalization will improve your relationships with clients?*. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 01, 2026. /statistics/641184/manager-evaluation-of-digitalization-as-a-means-to-improve-the-relationship-with-clients-in-the-netherlands/
OkDelta, and Holtrop Ravesloot. "Do You Agree with The Statement That Digitalization Will Improve Your Relationships with Clients?*." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 May 2016, /statistics/641184/manager-evaluation-of-digitalization-as-a-means-to-improve-the-relationship-with-clients-in-the-netherlands/
OkDelta & Holtrop Ravesloot, Do you agree with the statement that digitalization will improve your relationships with clients?* ÌÇÐÄÆƽâ°æ, /statistics/641184/manager-evaluation-of-digitalization-as-a-means-to-improve-the-relationship-with-clients-in-the-netherlands/ (last visited August 01, 2026)
Do you agree with the statement that digitalization will improve your relationships with clients?* [Graph], OkDelta, & Holtrop Ravesloot, May 1, 2016. [Online]. Available: /statistics/641184/manager-evaluation-of-digitalization-as-a-means-to-improve-the-relationship-with-clients-in-the-netherlands/
