GB: complaints received by main energy utilities| ��ƽ��

Quarterly number of complaints received by large energy suppliers in Great Britain from 1st quarter 2013 to 1st quarter 2025, by company (per 100,000 customers)

Characteristic	EDF Energy	OVO	British Gas	E.ON	ScottishPower	Bulb	Octopus Energy	npower*	SSE**
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Release date

June 2025

More information

Region

United Kingdom (Great Britain)

Survey time period

Q1 2013 to Q1 2025

Supplementary notes

* npower was acquired by E.ON in 2020.
** SSE's retail business was acquired by OVO in January 2020.

Energy suppliers in the United Kingdom are required to provide quarterly figures detailing the number of complaints they have received, as well as publishing the top five reasons for complaints.

Citation formats

Utility companies OVO received an average of complaints per 100,000 customers in the first quarter of 2025. These were the highest figures among large energy suppliers in Great Britain at the time. The number of complaints received by the energy supplier British Gas experienced a decrease in 2025, after surpassing at the end of 2024.

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Characteristic	EDF Energy	OVO	British Gas	E.ON	ScottishPower	Bulb	Octopus Energy	npower*	SSE**
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Characteristic	EDF Energy	OVO	British Gas	E.ON	ScottishPower	Bulb	Octopus Energy	npower*	SSE**
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Quarterly number of complaints received by large energy suppliers in Great Britain from 1st quarter 2013 to 1st quarter 2025, by company (per 100,000 customers)

Other statistics on the topicBig Six in the UK

Statistics on " EDF Energy "

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Further Content: You might find this interesting as well

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��ƽ��

Other statistics on the topic
Big Six in the UK

Characteristic	EDF Energy	OVO	British Gas	E.ON	ScottishPower	Bulb	Octopus Energy	npower*	SSE**
-	-	-	-	-	-	-	-	-	-
-	-	-	-	-	-	-	-	-	-
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