| Characteristic | Overall passenger satisfaction rate |
|---|---|
| 2020 | 82% |
| 2019 | 83% |
| 2018 | 81% |
| 2017 | 83% |
| 2016 | 80% |
| 2015 | 80% |
| 2014 | 82% |
| 2013 | 82% |
| 2012 | 83% |
| 2011 | 84% |
| 2010 | 83% |
| 2009 | 81% |
| 2008 | 80% |
| 2007 | 79% |
| 2006 | 80% |
| 2005 | 77% |
| 2004 | 73% |
| 2003 | 74% |
| 2002 | 72% |
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Source
Sources
Release date
December 2021
More information
Region
United Kingdom (Great Britain)
Survey time period
2002 to 2020
Special properties
Spring data collected between January and March of every year.
Supplementary notes
* Data is based on the National Passenger Survey. The National Rail Passenger Survey (NRPS) is produced twice a year by Transport Focus consulting more than 50,000 passengers a year. This survey of passenger opinions, which are collected from a representative sample of journeys, provides a network-wide picture of passengers' satisfaction with rail travel.
This statistic is using original data from the Government Digital Service and includes copyright material from © Crown, licensed under the
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