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Ohio-based quick service restaurant (QSR) Wendy’s operated and franchised a total of *** restaurants in international locations in 2018. The country with the highest number of establishments outside of North America was Indonesia with a total of ** restaurants. Puerto Rico is chasing Indonesia’s tail with ** units, coming in close second.

Franchises are taking over

Overall, Wendy’s accounted for a total of restaurants worldwide in 2018. The vast majority of these were franchised - , to be precise. Only *** units remained company-operated, as more and more of them were replaced with franchised stores over the past seven years. Despite the restaurant count of Wendy’s growing internationally in the last years, revenue has declined by almost one billion U.S. dollars over the past nine years. The fast food chain generated approximately *** billion U.S. dollars in revenue in 2018 compared to the higher figure of around **** billion U.S. dollars in 2009.

Are consumers satisfied?

Wendy’s score on the American customer satisfaction index (ACSI) has been below the industry average over the past five years. The restaurant chain scored ** points out of a possible 100 points in 2018, showing an increase by *** point over the previous year. Comparatively, sister company Arby’s scored ** points in 2018, higher than Wendy’s but still below the QSR average.