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Reasons why people changed their mobile phones in Mexico in 2020

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Source

Release date

March 2021

Region

Mexico

Survey time period

November 14 - December 2, 2020

Number of respondents

3,619 respondents

Age group

18 years or older

Method of interview

Telephone interview

Citation formats

Mexico: Top reasons for mobile phone changes in 2020

Published by Thuy D., Jan 22, 2026
A survey conducted in 2020 in Mexico revealed the reasons why mobile phone users decide to change their device. The most mentioned reason, by nearly ** percent of the survey participants, was technical failures of the mobile phone. Likewise, the second main reason given by respondents was that the phone was old or obsolete, with about ** percent of the responses.
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