According to a survey carried out in Australia and New Zealand in 2024, ** percent of online shoppers were likely to abandon their shopping cart if no click and collect options are not offered. Potentially missed conversion rates were the highest in 2023, when ** percent of surveyed consumers would abandon the shopping cart if not having click and collect services available.
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National Online Retailers Association. (April 29, 2024). Share of consumers likely to abandon their cart when click and collect is not offered in Australia and New Zealand from 2021 to 2024 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 05, 2026, from /statistics/1535620/cart-abandonment-without-click-and-collect-australia-new-zealand/
National Online Retailers Association. "Share of consumers likely to abandon their cart when click and collect is not offered in Australia and New Zealand from 2021 to 2024." Chart. April 29, 2024. ÌÇÐÄÆƽâ°æ. Accessed August 05, 2026. /statistics/1535620/cart-abandonment-without-click-and-collect-australia-new-zealand/
National Online Retailers Association. (2024). Share of consumers likely to abandon their cart when click and collect is not offered in Australia and New Zealand from 2021 to 2024. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 05, 2026. /statistics/1535620/cart-abandonment-without-click-and-collect-australia-new-zealand/
National Online Retailers Association. "Share of Consumers Likely to Abandon Their Cart When Click and Collect Is Not Offered in Australia and New Zealand from 2021 to 2024." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 29 Apr 2024, /statistics/1535620/cart-abandonment-without-click-and-collect-australia-new-zealand/
National Online Retailers Association, Share of consumers likely to abandon their cart when click and collect is not offered in Australia and New Zealand from 2021 to 2024 ÌÇÐÄÆƽâ°æ, /statistics/1535620/cart-abandonment-without-click-and-collect-australia-new-zealand/ (last visited August 05, 2026)
Share of consumers likely to abandon their cart when click and collect is not offered in Australia and New Zealand from 2021 to 2024 [Graph], National Online Retailers Association, April 29, 2024. [Online]. Available: /statistics/1535620/cart-abandonment-without-click-and-collect-australia-new-zealand/
