According to the source, respondents were distributed across first-tier to fifth-tier cities in mainland China, as well as overseas and in Hong Kong, Macau, and Taiwan, encompassing individuals born from the 1975s to the 2000s.
The survey revealed that 38.3 percent of respondents identified as female, while 61.7 percent identified as male.
This question was phrased by the source as follows: "What bad experiences have you had taking online ride-hailing cars/taxi in the past?"
Citation formats
Frequent negative experiences in online ride-hailing services in China 2024
In a 2024 survey conducted in China, the most common negative experience reported by passengers using ride-hailing or rental services was poor hygiene and unpleasant odors in the vehicle, cited by **** percent of respondents. Other significant issues included violations of driver regulations and driver behavior that causes discomfort.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Website (mouse0232.cn). (September 26, 2024). Frequent negative experiences encountered by users of online ride-hailing services in China in 2024 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 25, 2026, from /statistics/1497205/china-common-negative-experiences-in-online-ride-hailing-services/
Website (mouse0232.cn). "Frequent negative experiences encountered by users of online ride-hailing services in China in 2024." Chart. September 26, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 25, 2026. /statistics/1497205/china-common-negative-experiences-in-online-ride-hailing-services/
Website (mouse0232.cn). (2024). Frequent negative experiences encountered by users of online ride-hailing services in China in 2024. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 25, 2026. /statistics/1497205/china-common-negative-experiences-in-online-ride-hailing-services/
Website (mouse0232.cn). "Frequent Negative Experiences Encountered by Users of Online Ride-hailing Services in China in 2024." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 26 Sep 2024, /statistics/1497205/china-common-negative-experiences-in-online-ride-hailing-services/
Website (mouse0232.cn), Frequent negative experiences encountered by users of online ride-hailing services in China in 2024 ÌÇÐÄÆƽâ°æ, /statistics/1497205/china-common-negative-experiences-in-online-ride-hailing-services/ (last visited July 25, 2026)
Frequent negative experiences encountered by users of online ride-hailing services in China in 2024 [Graph], Website (mouse0232.cn), September 26, 2024. [Online]. Available: /statistics/1497205/china-common-negative-experiences-in-online-ride-hailing-services/
