The original question was phrased by the source as follows: "Has your organization experienced a major outage(s) caused by an IT systems or software failure over the past three years (n=385)? If so, what are their most common causes? Choose no more than three (n=136)"
Citation formats
Global root causes IT system software-related outages 2023
A 2023 survey found that ** percent of IT system and software-related outages detected worldwide in the past three years occurred because of configuration or change management issues. Firmware or software fault was the second-most common root cause of such incidents, followed by hardware failure.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Uptime Institute. (July 2, 2024). Most common root causes of IT system and software-related outages worldwide as of February 2023 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 16, 2026, from /statistics/1482105/it-system-software-related-outages-root-cause/
Uptime Institute. "Most common root causes of IT system and software-related outages worldwide as of February 2023." Chart. July 2, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 16, 2026. /statistics/1482105/it-system-software-related-outages-root-cause/
Uptime Institute. (2024). Most common root causes of IT system and software-related outages worldwide as of February 2023. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 16, 2026. /statistics/1482105/it-system-software-related-outages-root-cause/
Uptime Institute. "Most Common Root Causes of It System and Software-related Outages Worldwide as of February 2023." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 2 Jul 2024, /statistics/1482105/it-system-software-related-outages-root-cause/
Uptime Institute, Most common root causes of IT system and software-related outages worldwide as of February 2023 ÌÇÐÄÆƽâ°æ, /statistics/1482105/it-system-software-related-outages-root-cause/ (last visited July 16, 2026)
Most common root causes of IT system and software-related outages worldwide as of February 2023 [Graph], Uptime Institute, July 2, 2024. [Online]. Available: /statistics/1482105/it-system-software-related-outages-root-cause/
