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Share of patients who preferred virtual touchpoints in medical care in Singapore from 2019 to 2023

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Source

Release date

April 2024

Region

Singapore

Survey time period

2019 to 2023

Number of respondents

2,300 respondents

Supplementary notes

Original question: Which of the following statements best describes your choice of interaction with healthcare channels? 
a) Prefer to physically go to a clinic/health center in person
b) Prefer to use my smart device as a single touchpoint
c) Prefer to have a single hotline as a first point of call
d) Prefer to find my doctors and other healthcare specialists

Results reflect respondents who chose options b and c.

Survey conducted among 2,300 respondents across nine APAC countries.

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Patient preference for virtual touchpoints Singapore 2023

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