*Results for ferry routes includes both Sydney Ferries and Newcastle (Stockton) Ferry networks; the Newcastle (Stockton) Ferry was first included in May 2022.
Citation formats
Customer satisfaction on public transport and roads in NSW, Australia 2020-2024
In 2024, customer satisfaction with the train and bus networks in New South Wales saw a slight decline, dropping to ** percent from ** percent in the previous year. In contrast, pedestrian satisfaction improved, rising from ** percent to ** percent, indicating enhanced experiences for those walking in urban areas.
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Destination NSW. (November 21, 2024). Customer satisfaction on public transport and roads in New South Wales, Australia from 2020 to 2024 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 01, 2026, from /statistics/1472445/australia-nsw-customer-satisfaction-on-public-transport-and-roads/
Destination NSW. "Customer satisfaction on public transport and roads in New South Wales, Australia from 2020 to 2024." Chart. November 21, 2024. ÌÇÐÄÆƽâ°æ. Accessed August 01, 2026. /statistics/1472445/australia-nsw-customer-satisfaction-on-public-transport-and-roads/
Destination NSW. (2024). Customer satisfaction on public transport and roads in New South Wales, Australia from 2020 to 2024. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 01, 2026. /statistics/1472445/australia-nsw-customer-satisfaction-on-public-transport-and-roads/
Destination NSW. "Customer Satisfaction on Public Transport and Roads in New South Wales, Australia from 2020 to 2024." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 21 Nov 2024, /statistics/1472445/australia-nsw-customer-satisfaction-on-public-transport-and-roads/
Destination NSW, Customer satisfaction on public transport and roads in New South Wales, Australia from 2020 to 2024 ÌÇÐÄÆƽâ°æ, /statistics/1472445/australia-nsw-customer-satisfaction-on-public-transport-and-roads/ (last visited August 01, 2026)
Customer satisfaction on public transport and roads in New South Wales, Australia from 2020 to 2024 [Graph], Destination NSW, November 21, 2024. [Online]. Available: /statistics/1472445/australia-nsw-customer-satisfaction-on-public-transport-and-roads/
