In 2022 and 2023, customer experience satisfaction among property and casualty insurance customers in the United States was the highest for mobile apps. The American Customer Satisfaction Index (ACSI) gave a score of ** out of 100 for the quality and reliability of mobile apps. Between 2022 and 2023, the customer experience benchmark remained relatively consistent for most aspects of the customer experience, except for billing statement clarity, which saw an improvement of **** percent.
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´¡°ä³§±õ®. (October 17, 2023). Satisfaction with customer experience among property and casualty insurance customers in the United States in 2022 and 2023 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 24, 2026, from /statistics/1420338/usa-property-insurance-experience/
´¡°ä³§±õ®. "Satisfaction with customer experience among property and casualty insurance customers in the United States in 2022 and 2023." Chart. October 17, 2023. ÌÇÐÄÆƽâ°æ. Accessed July 24, 2026. /statistics/1420338/usa-property-insurance-experience/
´¡°ä³§±õ®. (2023). Satisfaction with customer experience among property and casualty insurance customers in the United States in 2022 and 2023. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 24, 2026. /statistics/1420338/usa-property-insurance-experience/
´¡°ä³§±õ®. "Satisfaction with Customer Experience among Property and Casualty Insurance Customers in The United States in 2022 and 2023." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 17 Oct 2023, /statistics/1420338/usa-property-insurance-experience/
´¡°ä³§±õ®, Satisfaction with customer experience among property and casualty insurance customers in the United States in 2022 and 2023 ÌÇÐÄÆƽâ°æ, /statistics/1420338/usa-property-insurance-experience/ (last visited July 24, 2026)
Satisfaction with customer experience among property and casualty insurance customers in the United States in 2022 and 2023 [Graph], ´¡°ä³§±õ®, October 17, 2023. [Online]. Available: /statistics/1420338/usa-property-insurance-experience/
