In 2023, the property and casualty insurer with the highest consumer satisfaction score according to the American Customer Satisfaction Index (ACSI) was USAA. The consumer satisfaction score for USAA was ** out of 100 points. Overall, Allstate, American Family, and State Farm, all received a high consumer satisfaction rating of ** points. In contrast, Chubb had the lowest score out of all property and casualty insurance brands, with a score of **.
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´¡°ä³§±õ®. (October 17, 2023). Customer satisfaction index of property and casualty insurance from selected insurance brands in the United States in 2022 and 2023 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 02, 2026, from /statistics/1420334/usa-csi-property-casualty-insurance/
´¡°ä³§±õ®. "Customer satisfaction index of property and casualty insurance from selected insurance brands in the United States in 2022 and 2023." Chart. October 17, 2023. ÌÇÐÄÆƽâ°æ. Accessed August 02, 2026. /statistics/1420334/usa-csi-property-casualty-insurance/
´¡°ä³§±õ®. (2023). Customer satisfaction index of property and casualty insurance from selected insurance brands in the United States in 2022 and 2023. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 02, 2026. /statistics/1420334/usa-csi-property-casualty-insurance/
´¡°ä³§±õ®. "Customer Satisfaction Index of Property and Casualty Insurance from Selected Insurance Brands in The United States in 2022 and 2023." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 17 Oct 2023, /statistics/1420334/usa-csi-property-casualty-insurance/
´¡°ä³§±õ®, Customer satisfaction index of property and casualty insurance from selected insurance brands in the United States in 2022 and 2023 ÌÇÐÄÆƽâ°æ, /statistics/1420334/usa-csi-property-casualty-insurance/ (last visited August 02, 2026)
Customer satisfaction index of property and casualty insurance from selected insurance brands in the United States in 2022 and 2023 [Graph], ´¡°ä³§±õ®, October 17, 2023. [Online]. Available: /statistics/1420334/usa-csi-property-casualty-insurance/
