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Source
Source
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Release date
August 2025
More information
Region
United States
Survey time period
July 2023 to June 2024 and July 2024 to June 2025
Method of interview
Email survey
Supplementary notes
The American Customer Satisfaction Index (ACSI®) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI® is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares.
Mass-market nameplates include brands such as Lexus, Tesla, Cadillac, Audi, BMW, Mercedes-Benz, Acura, and others.
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