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Date of access is date of release

*On-time Performance (33.33% of the score) - any flight that arrived within 15 minutes of its published arrival time as an on-time flight.
The higher the score, the higher the percentage of flights arriving on time.

Customer Opinion (33.33% of the score) - passengers rated the airlines they had most recently flown with on 5 factors: Cabin crew, Aircraft comfort, Aircraft cleanliness, Food offering, Entertainment onboard. Passengers rated each factor on a scale from ‘very good’ to ‘very bad’.
The higher the score, the better the airline did across all of these service factors.

Claim Processing (33.33% of the score) - Claim handling: how do airlines treat valid claims? Do they ignore or wrongfully reject claims, or otherwise require us to escalate them to lawyers?
Claim turnaround: how quickly do airlines respond to claims, and pay their passengers once a claim is accepted?
Claim payout: do airlines reliably settle the valid claims they accept?
Disputed claims: how quickly do the valid claims which have to be escalated get resolved?
The higher the score, the higher the airline has performed across all these factors.