To qualify as a bank respondent, they must have an active CASA in their own name in which they carry out most of their monthly transactions, and have interacted with at least one of the touch-points in the last 3 months.
According to the Singapore Customer Satisfaction Index in 2022, the highest satisfaction score among banks was from DBS/POSB Bank, with a score of **** This was followed by Citibank during the same year, with a score of ****.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Singapore Management University. (April 11, 2023). Banks customer satisfaction rating in Singapore as of the 4th quarter of 2022 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 24, 2026, from /statistics/1339437/singapore-banks-customer-satisfaction/
Singapore Management University. "Banks customer satisfaction rating in Singapore as of the 4th quarter of 2022." Chart. April 11, 2023. ÌÇÐÄÆƽâ°æ. Accessed July 24, 2026. /statistics/1339437/singapore-banks-customer-satisfaction/
Singapore Management University. (2023). Banks customer satisfaction rating in Singapore as of the 4th quarter of 2022. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 24, 2026. /statistics/1339437/singapore-banks-customer-satisfaction/
Singapore Management University. "Banks Customer Satisfaction Rating in Singapore as of The 4th Quarter of 2022." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 11 Apr 2023, /statistics/1339437/singapore-banks-customer-satisfaction/
Singapore Management University, Banks customer satisfaction rating in Singapore as of the 4th quarter of 2022 ÌÇÐÄÆƽâ°æ, /statistics/1339437/singapore-banks-customer-satisfaction/ (last visited July 24, 2026)
Banks customer satisfaction rating in Singapore as of the 4th quarter of 2022 [Graph], Singapore Management University, April 11, 2023. [Online]. Available: /statistics/1339437/singapore-banks-customer-satisfaction/
