among consumers in Singapore, Malaysia, Thailand, Indonesia, the Philippines, Vietnam, and Cambodia
Supplementary notes
The survey was conducted among 6,550 consumers in Southeast Asia, including Singapore.
The report did not provide the number of respondents in each country.
Citation formats
Consumer preferences for digital versus traditional banks Indonesia 2023
According to a survey on consumer payment behavior conducted in October 2023 in Indonesia, ** percent of respondents preferred traditional banks as their principal banking institutions over digital ones. Traditional banks have been perceived as trusted, reliable, and having good customer service.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Visa Inc.. (July 19, 2024). Preference for digital versus traditional banks among consumers in Indonesia in 2023 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 30, 2026, from /statistics/1326425/indonesia-preferences-towards-digital-versus-traditional-banks/
Visa Inc.. "Preference for digital versus traditional banks among consumers in Indonesia in 2023." Chart. July 19, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 30, 2026. /statistics/1326425/indonesia-preferences-towards-digital-versus-traditional-banks/
Visa Inc.. (2024). Preference for digital versus traditional banks among consumers in Indonesia in 2023. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 30, 2026. /statistics/1326425/indonesia-preferences-towards-digital-versus-traditional-banks/
Visa Inc.. "Preference for Digital versus Traditional Banks among Consumers in Indonesia in 2023." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 19 Jul 2024, /statistics/1326425/indonesia-preferences-towards-digital-versus-traditional-banks/
Visa Inc., Preference for digital versus traditional banks among consumers in Indonesia in 2023 ÌÇÐÄÆƽâ°æ, /statistics/1326425/indonesia-preferences-towards-digital-versus-traditional-banks/ (last visited July 30, 2026)
Preference for digital versus traditional banks among consumers in Indonesia in 2023 [Graph], Visa Inc., July 19, 2024. [Online]. Available: /statistics/1326425/indonesia-preferences-towards-digital-versus-traditional-banks/
