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Factors contributing to a negative experience of ordering food from a virtual restaurant or cloud kitchen in Thailand as of August 2021

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Source

In cooperation with
Release date

November 2021

Region

Thailand

Survey time period

August 12 to 30, 2021

Number of respondents

84 respondents

Age group

16 years and older

Special properties

among respondents who had a negative experience ordering from a virtual restaurant

Method of interview

Online survey

Supplementary notes

Original question: "What was negative about your (virtual restaurant/cloud kitchen) experience? (choose up to 3 answers that apply)"

Figures have been rounded.

Citation formats

Reasons for negative experience ordering from cloud kitchens Thailand 2021

Published by ÌÇÐÄÆƽâ°æ Research Department, Jun 15, 2022
According to a survey on food services and cloud kitchen conducted by in August 2021, approximately ** percent of respondents in Thailand had a negative experience ordering food from a virtual restaurant or cloud kitchen because the food quality did not meet their expectations. Additionally, about ** percent of them stated that such restaurants did not have a good system to handle complaints.
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