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Customer satisfaction scores of water companies in the United Kingdom 2024

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Source

Release date

October 2024

Region

United Kingdom

Survey time period

April 2023 to March 2024

Number of respondents

13,000+*

Special properties

values are based on C-MeX score.

Method of interview

CATI, online interview

Supplementary notes

*200 interviews per quarter were achieved for each water company, over the 12 month reporting period.
The customer measure of experience (C-MeX) score is for residential customers. It is the combined score for billing, water, and waste.

Citation formats

Customer satisfaction scores of UK water companies 2024

Published by ÌÇÐÄÆƽâ°æ Research Department, Mar 11, 2025

Portsmouth Water and Wessex Water had the highest customer satisfaction amongst UK water and wastewater companies in 2024. Results from Ofwat's C-Mex Model showed satisfaction scores above ** for both Northumbrian and Portsmouth. The lowest score was for Thames Water, at **.

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