In 2020, 82 percent of respondents indicated that services for security were very or extremely important when making technology purchase decisions. Services for cloud computing and artificial intelligence also ranked high among respondents. Because 74 percent of IT decision makers were not able to meet their organization's demand for expertise internally, they had to consult with external resources.
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Forrester Research, & Dell. (May 1, 2021). When making a new technology purchase in each of these areas, how important are the services available in your decision-making process? [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 22, 2026, from /statistics/1254846/it-technology-service-importance-for-purchase/
Forrester Research, und Dell. "When making a new technology purchase in each of these areas, how important are the services available in your decision-making process?." Chart. May 1, 2021. ÌÇÐÄÆƽâ°æ. Accessed July 22, 2026. /statistics/1254846/it-technology-service-importance-for-purchase/
Forrester Research, Dell. (2021). When making a new technology purchase in each of these areas, how important are the services available in your decision-making process?. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 22, 2026. /statistics/1254846/it-technology-service-importance-for-purchase/
Forrester Research, and Dell. "When Making a New Technology Purchase in Each of These Areas, How Important Are The Services Available in Your Decision-making Process?." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 May 2021, /statistics/1254846/it-technology-service-importance-for-purchase/
Forrester Research & Dell, When making a new technology purchase in each of these areas, how important are the services available in your decision-making process? ÌÇÐÄÆƽâ°æ, /statistics/1254846/it-technology-service-importance-for-purchase/ (last visited July 22, 2026)
When making a new technology purchase in each of these areas, how important are the services available in your decision-making process? [Graph], Forrester Research, & Dell, May 1, 2021. [Online]. Available: /statistics/1254846/it-technology-service-importance-for-purchase/
