ÌÇÐÄÆƽâ°æ

What digital communication channels does your organization plan to add in the next 12 months?

© ÌÇÐÄÆƽâ°æ 2026
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

February 2021

Region

France, Germany, Italy, Spain, United Kingdom

Survey time period

2020

Number of respondents

1,439 respondents

Special properties

Enterprise decision makers*

Method of interview

Online survey

Supplementary notes

* Respondents are full-time employees of companies with 500+ employees, from the director to executive level.

Citation formats

Europe: New digital communication channels companies plan to add in the next year

Published by
Christy Tila,
Jul 9, 2021
Live chat is the digital communication channel most organizations in Europe plan to add in the coming year, with ** percent of surveyed enterprise decision makers stating they have plans to introduce live chat in the next 12 months. Video and in-app chat rank second and third among digital communication channels companies plan to start using.
Log in or register to access precise data.
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
Contact us
  • Free + Premium Statistics
  • Reports
  • Market ÌÇÐÄÆƽâ°æ

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Other statistics that may interest you

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you Statistics on

About the industry

10

About the region

10

Selected statistics

10

Other regions

10

Related statistics

10

Further Content: You might find this interesting as well

Topics

Coronavirus (COVID-19): impact on tech sectorCoronavirus COVID-19 in ChinaCoronavirus disease (COVID-19) pandemicCoronavirus (COVID-19) in the U.S.Coronavirus (COVID-19) in the UK
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
Contact us
  • Free + Premium Statistics
  • Reports
  • Market ÌÇÐÄÆƽâ°æ

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.