The survey was conducted by tablet-assisted personal interview (TAPI).
The exact survey question was phrased as follows: "Let's imagine that the fee for servicing your primary card has grown / card service has become paid. At what amount of service fee per month will you refuse to use this card?"
Citation formats
Acceptable bank card service fee for customers in Russia 2021
Nearly *** of Russians would refuse to use bank cards if provided services were not free of fees. More than * of respondents reported the willingness to pay up to 100 Russian rubles to use their bank cards.
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Moscow School of Management SKOLKOVO. (May 3, 2021). Customer survey on acceptable service fee for bank cards to continue using that service in Russia in 2021 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 27, 2026, from /statistics/1249254/russia-acceptable-bank-card-service-fee-for-users/
Moscow School of Management SKOLKOVO. "Customer survey on acceptable service fee for bank cards to continue using that service in Russia in 2021." Chart. May 3, 2021. ÌÇÐÄÆƽâ°æ. Accessed July 27, 2026. /statistics/1249254/russia-acceptable-bank-card-service-fee-for-users/
Moscow School of Management SKOLKOVO. (2021). Customer survey on acceptable service fee for bank cards to continue using that service in Russia in 2021. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 27, 2026. /statistics/1249254/russia-acceptable-bank-card-service-fee-for-users/
Moscow School of Management SKOLKOVO. "Customer Survey on Acceptable Service Fee for Bank Cards to Continue Using That Service in Russia in 2021." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 3 May 2021, /statistics/1249254/russia-acceptable-bank-card-service-fee-for-users/
Moscow School of Management SKOLKOVO, Customer survey on acceptable service fee for bank cards to continue using that service in Russia in 2021 ÌÇÐÄÆƽâ°æ, /statistics/1249254/russia-acceptable-bank-card-service-fee-for-users/ (last visited July 27, 2026)
Customer survey on acceptable service fee for bank cards to continue using that service in Russia in 2021 [Graph], Moscow School of Management SKOLKOVO, May 3, 2021. [Online]. Available: /statistics/1249254/russia-acceptable-bank-card-service-fee-for-users/
