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Percentage of micro and small businesses registering increase in customers paying digitally in Kenya as of 2020 and 2021

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Sources

Release date

June 2021

Region

Kenya

Survey time period

November 30 to December 14, 2020; and March 15 to 26, 2021

Number of respondents

603 and 442 business owners*

Method of interview

Computer-assisted telephone interviews (CATI)

Supplementary notes

* The survey was conducted over two waves. According to the source, "to track the progress of businesses in the sample, the wave two survey went back to the 603 businesses owners that were active in February 2020 and attempted to reinterview them in March 2021. In wave two, only 492 businesses could be traced from the original wave one sample of 603, and 442 business owners agreed to participate and completed the interview".

Citation formats

Increase in number of customers paying digitally in Kenya 2018-2021

Published by
F. Watty,
Jul 12, 2021
In March 2021, ** percent of micro and small enterprises in Kenya registered an increase in the number of customers paying digitally. The usage of digital payments was, however, stronger in 2020, when the lockdown was implemented to contain the coronavirus (COVID-19). Between April and July that year, ** percent of small businesses recorded an increment in the number of clients paying through digital methods.
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