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42 percent of respondents to a recent survey state that they are using personal email accounts for work without the approval of their employers’ information technology team. Shadow IT refers to information technology used by employees without knowledge of the company's IT department.
Additional shadow IT in use are personal messengers, video conferencing, or file storage services. Notably, these services can enhance communication among employees and contribute to making remote work models effective as they enable collaboration from different locations. The downside of using such devices and applications, especially without approval of the IT department, is that they are likely to become targets of cybercriminals.