According to respondents from the IT and telecommunications industry, cybersecurity and customer care are the most valued use cases of artificial intelligence with 52 percent and 48 percent, respectively. Employing artificial intelligence to benefit operations regarding customer care is an important use case for companies from the telecommunications industry because it improves the customer experience and leads to cost efficiency.
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MIT Technology Review ÌÇÐÄÆƽâ°æ, & Amazon. (April 27, 2020). AI use cases in IT and telecommunications industry worldwide as of 2020 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 24, 2026, from /statistics/1197957/ai-it-telecoms-use-case-worldwide/
MIT Technology Review ÌÇÐÄÆƽâ°æ, und Amazon. "AI use cases in IT and telecommunications industry worldwide as of 2020." Chart. April 27, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 24, 2026. /statistics/1197957/ai-it-telecoms-use-case-worldwide/
MIT Technology Review ÌÇÐÄÆƽâ°æ, Amazon. (2020). AI use cases in IT and telecommunications industry worldwide as of 2020. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 24, 2026. /statistics/1197957/ai-it-telecoms-use-case-worldwide/
MIT Technology Review ÌÇÐÄÆƽâ°æ, and Amazon. "Ai Use Cases in It and Telecommunications Industry Worldwide as of 2020." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 27 Apr 2020, /statistics/1197957/ai-it-telecoms-use-case-worldwide/
MIT Technology Review ÌÇÐÄÆƽâ°æ & Amazon, AI use cases in IT and telecommunications industry worldwide as of 2020 ÌÇÐÄÆƽâ°æ, /statistics/1197957/ai-it-telecoms-use-case-worldwide/ (last visited July 24, 2026)
AI use cases in IT and telecommunications industry worldwide as of 2020 [Graph], MIT Technology Review ÌÇÐÄÆƽâ°æ, & Amazon, April 27, 2020. [Online]. Available: /statistics/1197957/ai-it-telecoms-use-case-worldwide/
