| Characteristic | Share of respondents |
|---|---|
| Improve employee collaboration and productivity tools | 37.7% |
| Proactive risk mitigation (e.g., advanced threat prevention, security management) | 35.7% |
| Intelligent automation to reduce/remove need for labor and manual processes | 33.1% |
| Modernize legacy back office applications (e.g., ERP, supply chain) | 32.9% |
| Achieve a unified customer profile and single soure of customer information | 31.8% |
| Multiple cloud platforms to support flexible delivery of business applications | 31.4% |
| Gain richer sources of data for line of business decision makers | 31.2% |
| Modernize legacy front office applications (e.g., CRM, e-commerce) | 30.4% |
| Support for continuous uptime (i.e., improved reliability of systems, networks and infrastructure) | 29.6% |
| Mobilize business applications | 25.6% |
| Don't know | 2.4% |
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Source
Source
Release date
June 2020
More information
Region
Worldwide
Survey time period
December 2019
Number of respondents
507 respondents
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