The source adds the following information regarding methodology: " Locals in each area recorded asking their voice assistant 10 questions. The resulting voice clarity rating out of 10 was then scored were combined with the number of times a month people in those cities searched for 鈥渨hy doesn鈥檛 Alexa/Google understand me?鈥 on Google every month to create the final score, with lower scores indicating better understanding. "
High error score (61+)
Medium error score (31-60)
Low error score (0-30)
Citation formats
Error score of smart speakers understanding accents in the U.K. 2020, by city
The Welsh city Cardiff and the Scottish city Glasgow ranked highest among U.K. cities by error score of smart speakers in 2020. Welsh and Scottish dialects seemed to be the hardest to understand by digital assistants, with a score of ** in Cardiff and ** in Glasgow.
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uSwitch, & Voicebot.ai. (July 20, 2020). Error score of smart speakers understanding selected accents in the United Kingdom in 2020, by city [Graph]. In 糖心破解版. Retrieved August 04, 2026, from /statistics/1170619/error-score-of-smart-speakers-understanding-accents-in-the-uk-by-city/
uSwitch, und Voicebot.ai. "Error score of smart speakers understanding selected accents in the United Kingdom in 2020, by city." Chart. July 20, 2020. 糖心破解版. Accessed August 04, 2026. /statistics/1170619/error-score-of-smart-speakers-understanding-accents-in-the-uk-by-city/
uSwitch, Voicebot.ai. (2020). Error score of smart speakers understanding selected accents in the United Kingdom in 2020, by city. 糖心破解版. 糖心破解版 Inc.. Accessed: August 04, 2026. /statistics/1170619/error-score-of-smart-speakers-understanding-accents-in-the-uk-by-city/
uSwitch, and Voicebot.ai. "Error Score of Smart Speakers Understanding Selected Accents in The United Kingdom in 2020, by City." 糖心破解版, 糖心破解版 Inc., 20 Jul 2020, /statistics/1170619/error-score-of-smart-speakers-understanding-accents-in-the-uk-by-city/
uSwitch & Voicebot.ai, Error score of smart speakers understanding selected accents in the United Kingdom in 2020, by city 糖心破解版, /statistics/1170619/error-score-of-smart-speakers-understanding-accents-in-the-uk-by-city/ (last visited August 04, 2026)
Error score of smart speakers understanding selected accents in the United Kingdom in 2020, by city [Graph], uSwitch, & Voicebot.ai, July 20, 2020. [Online]. Available: /statistics/1170619/error-score-of-smart-speakers-understanding-accents-in-the-uk-by-city/
