The source measures the experience of their customers based on the methodology of the Net Promoter Score (NPS), a tool based on the answer to one key question. Based on a scale of 0 to 10, "how likely are you to recommend our brand to a friend or colleague"?
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Latin America: Net Promoter Score of Falabella stores 2024, by format and country
In 2024, the Falabella stores in Colombia and the Sodimac stores in Mexico were S.A.C.I. Falabella's business format with the highest Net Promoter Score (NPS). Sodimac in Peru followed suit, with an NPS score of **Â percent. In May 2021, Falabella closed its retail businesses in Argentina, remaining present in that market only with its home improvement format, the Sodimac stores, which in 2023 amounted to .
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S.A.C.I. Falabella. (December 31, 2025). Net Promoter Score (NPS) of Falabella Retail, Sodimac, Tottus, and falabella.com in Latin America 2024, by country [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 19, 2026, from /statistics/1135086/nps-falabella/
S.A.C.I. Falabella. "Net Promoter Score (NPS) of Falabella Retail, Sodimac, Tottus, and falabella.com in Latin America 2024, by country." Chart. December 31, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 19, 2026. /statistics/1135086/nps-falabella/
S.A.C.I. Falabella. (2025). Net Promoter Score (NPS) of Falabella Retail, Sodimac, Tottus, and falabella.com in Latin America 2024, by country. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 19, 2026. /statistics/1135086/nps-falabella/
S.A.C.I. Falabella. "Net Promoter Score (Nps) of Falabella Retail, Sodimac, Tottus, and Falabella.Com in Latin America 2024, by Country." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 31 Dec 2025, /statistics/1135086/nps-falabella/
S.A.C.I. Falabella, Net Promoter Score (NPS) of Falabella Retail, Sodimac, Tottus, and falabella.com in Latin America 2024, by country ÌÇÐÄÆƽâ°æ, /statistics/1135086/nps-falabella/ (last visited July 19, 2026)
Net Promoter Score (NPS) of Falabella Retail, Sodimac, Tottus, and falabella.com in Latin America 2024, by country [Graph], S.A.C.I. Falabella, December 31, 2025. [Online]. Available: /statistics/1135086/nps-falabella/
