The coronavirus (COVID-19) outbreak encouraged a considerable number of Hungarians to start using digital channels for keeping in touch with public utilities. The biggest increase was recorded in the share of people using digital solutions for customer change or contract termination in 2020.
For further information about the coronavirus (COVID-19) pandemic, please visit our dedicated Facts and Figures page.
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Deloitte Digital. (June 11, 2020). Share of Hungarians using digital channels to keep in contact with public utilities before and after COVID-19 in 2020* [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 26, 2026, from /statistics/1126759/hungary-contacting-utilities-digitally-before-and-after-covid-19/
Deloitte Digital. "Share of Hungarians using digital channels to keep in contact with public utilities before and after COVID-19 in 2020*." Chart. June 11, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 26, 2026. /statistics/1126759/hungary-contacting-utilities-digitally-before-and-after-covid-19/
Deloitte Digital. (2020). Share of Hungarians using digital channels to keep in contact with public utilities before and after COVID-19 in 2020*. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 26, 2026. /statistics/1126759/hungary-contacting-utilities-digitally-before-and-after-covid-19/
Deloitte Digital. "Share of Hungarians Using Digital Channels to Keep in Contact with Public Utilities before and after Covid-19 in 2020*." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 11 Jun 2020, /statistics/1126759/hungary-contacting-utilities-digitally-before-and-after-covid-19/
Deloitte Digital, Share of Hungarians using digital channels to keep in contact with public utilities before and after COVID-19 in 2020* ÌÇÐÄÆƽâ°æ, /statistics/1126759/hungary-contacting-utilities-digitally-before-and-after-covid-19/ (last visited July 26, 2026)
Share of Hungarians using digital channels to keep in contact with public utilities before and after COVID-19 in 2020* [Graph], Deloitte Digital, June 11, 2020. [Online]. Available: /statistics/1126759/hungary-contacting-utilities-digitally-before-and-after-covid-19/
