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According to a survey by in May 2020, around ** percent of respondents did not want to order restaurant food for delivery within ** days after the coronavirus (COVID-19) lockdown got lifted. In contrast, about percent said they would order more than **** times within this period.

Consumer sentiment after the 2020 lockdown

The Indian government imposed a nationwide lockdown from March 25 to May 31, 2020. Similar to other countries, India’s economy was hit hard by the measures with some industries such as tourism, hospitality, and aviation nearly coming to a standstill. Consumer sentiment dipped from *** in February to 44 in May 2020 in rural areas. In urban areas, this dropped from *** to **during the same time period. In terms of job security, the perception remained stable, whereas the confidence in the future financial situation decreased significantly during the lockdown.

The food delivery industry: winner or loser of the crisis?

Food delivery expected to boom during the lockdown period when eating out was restricted. However, a in June 2020 showed that many Indians ordered less food and, instead, worked on their home cooking skills. Newspapers reported that the *** major players on the delivery market, Swiggy and Zomato, had to dismiss some of their drivers or reduced the salary. After the lockdown, when people got used to their “new normal”, the food delivery market gathered pace again.