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Insurance companies increasingly transfer tasks to intelligent machines and robots. What benefits does that create for the customer?

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Source

Release date

March 2019

Region

Germany

Survey time period

February 2019

Number of respondents

1,068 respondents

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

Further information on survey design: online survey through a panel provider.

Multiple answers were possible.

Citation formats

Benefits of digital insurance for customers in Germany 2019

Published by Jenny Yang, Jun 17, 2020
** percent of German consumers agreed that using machines or robots in the insurance sector led to lower insurance premiums. Other perceived benefits included faster contract completion and claim settlement, as well as a wider choice of individually tailored insurance products from the company.
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