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Barriers to develop digital services among municipalities in Norway from 2020 to 2021

Characteristic	2020	2021
Difficult to release resources for development work	74.8%	75.2%
Lack of skills in the enterprise	45.8%	49.6%
Higher ICT costs than expected	43.4%	45.9%
Difficult to integrate existing IT-systems with digital administration	46.8%	43.9%
Dependent on development in other enterprises	58.5%	42.7%
Lack of common concepts and infrastructure	50.2%	39.9%
Lack of common data exchange standards	44.9%	37.3%
Lack of adjustments in the legislation and regulations	19.1%	15.1%
Lack of management involvement	12.6%	14%
Lack of political guidelines	14.5%	10.8%

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Release date

May 2021

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Region

Norway

Survey time period

Q1 2020 and Q1 2021

Supplementary notes

The respondents are the municipalities and county municipalities valid from January 1st each year.

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Over 75 percent of Norwegian municipalities stated that difficulty to release resources for development work was the leading barrier to develop digital services in the country in 2021, making it the most common barriers for municipalities in Norway, just as in 2020. The second most common barrier was lack of skills in the enterprise, followed by higher ACT costs than expected.

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