| Characteristic | Share of respondents |
|---|---|
| Legacy IT - outdated and not optimally organized IT systems, system "zoo" | 65% |
| Restrictive regulatory environment | 53% |
| Lack of ready-to-use IT solutions | 41% |
| Low budget | 35% |
| Insurers not seeing clear benefits from adopting new technologies | 29% |
| Reluctance of insurance clients (tendency of consumers to purchase insurance through intermediaries) | 24% |
| Lack of necessary data | 24% |
| Priority role of the agency network (compared to online sales channel) | 24% |
| Lack of qualified personnel | 18% |
| Risks of data leak/weak data protection in proposed IT solutions | 12% |
| Not common practice in the market | 12% |
| External fraud (for example, when entering into insurance agreements, claiming losses) | 12% |
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Source
Source
Release date
July 2021
More information
Region
Russia
Survey time period
2021
Supplementary notes
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