The most common technology for voice communication used by outsourced contact centers in Ukraine in 2018 was caller identification, which was employed by ** percent of them and partially implemented by **** percent. One quarter of surveyed service centers tested skill-based routing in the pilot phase.
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Ukrainian Contact Center Association. (November 30, 2019). Share of outsourced contact centers using voice communication technology in Ukraine in 2018, by type and implementation phase [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 26, 2026, from /statistics/1079020/voice-communication-tech-use-in-outsourced-contact-centers-ukraine/
Ukrainian Contact Center Association. "Share of outsourced contact centers using voice communication technology in Ukraine in 2018, by type and implementation phase." Chart. November 30, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 26, 2026. /statistics/1079020/voice-communication-tech-use-in-outsourced-contact-centers-ukraine/
Ukrainian Contact Center Association. (2019). Share of outsourced contact centers using voice communication technology in Ukraine in 2018, by type and implementation phase. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 26, 2026. /statistics/1079020/voice-communication-tech-use-in-outsourced-contact-centers-ukraine/
Ukrainian Contact Center Association. "Share of Outsourced Contact Centers Using Voice Communication Technology in Ukraine in 2018, by Type and Implementation Phase." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 30 Nov 2019, /statistics/1079020/voice-communication-tech-use-in-outsourced-contact-centers-ukraine/
Ukrainian Contact Center Association, Share of outsourced contact centers using voice communication technology in Ukraine in 2018, by type and implementation phase ÌÇÐÄÆƽâ°æ, /statistics/1079020/voice-communication-tech-use-in-outsourced-contact-centers-ukraine/ (last visited July 26, 2026)
Share of outsourced contact centers using voice communication technology in Ukraine in 2018, by type and implementation phase [Graph], Ukrainian Contact Center Association, November 30, 2019. [Online]. Available: /statistics/1079020/voice-communication-tech-use-in-outsourced-contact-centers-ukraine/
