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Share of outsourced contact centers in Ukraine in 2018, by communication channel used

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Sources

Release date

November 2019

Region

Ukraine

Survey time period

January 2018 to mid-May 2018

Number of respondents

228*

Special properties

Service centers

Method of interview

Online survey

Supplementary notes

* Number of service centers surveyed across Europe, not only in Ukraine. The share of Ukrainian participants was seven percent.

Citation formats

Access channels offered by Ukrainian outsourced contact centers 2018

Published by Jenny Yang, Jan 15, 2020
While all outsourced contact centers operating in Ukraine in 2019 used telephone for communication with customers, some of them also offered internet channels. More than ** percent of the centers could be reached via a messenger application, while ** percent could be approached in an online chat.
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