France, Germany, Netherlands, Spain, United Kingdom
Survey time period
March to April 2019
Number of respondents
1,000 respondents
Age group
18 years and older
Supplementary notes
* The source adds the following note regarding scope and methodology: "451 Research simultaneously conducted a custom survey of 1,000 consumers in the UK, Germany, France, Spain and the Netherlands, completing 200 surveys in each market. All respondents were above 18 years of age, had a minimum of a high school education and completed at least one purchase with an online business in the last six months."
Citation formats
Customer authentication: European user experience in 2019
European consumers rated mobile one-time passcodes such as SMS codes sent to mobile devices as the leading method that delivers the best user experience. According to the results of a survey published by , authentication methods that involved challenge questions, fingerprint and facial biometrics were less popular with consumers in the United Kingdom, Germany, France, Spain and the Netherlands.
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Stripe. (July 22, 2019). Share of customer authentication methods providing best user experience for consumers in selected European countries* in 2019 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 22, 2026, from /statistics/1045550/customer-authentication-user-experience-opinions-europe/
Stripe. "Share of customer authentication methods providing best user experience for consumers in selected European countries* in 2019." Chart. July 22, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 22, 2026. /statistics/1045550/customer-authentication-user-experience-opinions-europe/
Stripe. (2019). Share of customer authentication methods providing best user experience for consumers in selected European countries* in 2019. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 22, 2026. /statistics/1045550/customer-authentication-user-experience-opinions-europe/
Stripe. "Share of Customer Authentication Methods Providing Best User Experience for Consumers in Selected European Countries* in 2019." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 22 Jul 2019, /statistics/1045550/customer-authentication-user-experience-opinions-europe/
Stripe, Share of customer authentication methods providing best user experience for consumers in selected European countries* in 2019 ÌÇÐÄÆƽâ°æ, /statistics/1045550/customer-authentication-user-experience-opinions-europe/ (last visited July 22, 2026)
Share of customer authentication methods providing best user experience for consumers in selected European countries* in 2019 [Graph], Stripe, July 22, 2019. [Online]. Available: /statistics/1045550/customer-authentication-user-experience-opinions-europe/
