Complaining to the company is the most common consumer response to an instance of AI interaction resulting in ethical issues, according to new report Ethics in AI Consumer Survey. Thirty-six percent of people would demand explanations for the decisions. AI interactions that are interpreted as unethical can cause a loss in business and negatively effect brand reputation, as another top response to ethical issues in AI interactions was to stop interacting with the company.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Capgemini. (July 5, 2019). What are you likely to do in case your AI interaction results in ethical issues? [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 19, 2026, from /statistics/1037178/consumer-response-to-artificial-intelligence-ethical-issues/
Capgemini. "What are you likely to do in case your AI interaction results in ethical issues?." Chart. July 5, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 19, 2026. /statistics/1037178/consumer-response-to-artificial-intelligence-ethical-issues/
Capgemini. (2019). What are you likely to do in case your AI interaction results in ethical issues?. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 19, 2026. /statistics/1037178/consumer-response-to-artificial-intelligence-ethical-issues/
Capgemini. "What Are You Likely to Do in Case Your Ai Interaction Results in Ethical Issues?." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 5 Jul 2019, /statistics/1037178/consumer-response-to-artificial-intelligence-ethical-issues/
Capgemini, What are you likely to do in case your AI interaction results in ethical issues? ÌÇÐÄÆƽâ°æ, /statistics/1037178/consumer-response-to-artificial-intelligence-ethical-issues/ (last visited July 19, 2026)
What are you likely to do in case your AI interaction results in ethical issues? [Graph], Capgemini, July 5, 2019. [Online]. Available: /statistics/1037178/consumer-response-to-artificial-intelligence-ethical-issues/
