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Artificial intelligence (AI) in telecoms

Statistics report on artificial intelligence (AI) in telecoms

This report presents a range of statistics concerning the use of artificial intelligence (AI) in telecommunications worldwide. It begins with an overview of AI integration in telecoms, followed by an exploration of the key drivers and challenges influencing adoption. The report then examines AI adoption across various industry segments, before concluding with a detailed focus on AI use in customer service.

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Table of contents

Overview

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  • Premium Statistic AI use in telecommunications companies worldwide 2023
  • Premium Statistic Share of telecoms firms investing in AI technologies 2022-2023, by technology
  • Premium Statistic Status of AI and automation adoption at global telecoms providers 2024
  • Premium Statistic Generative AI's future economic impact on organizations worldwide 2023, by industry
  • Premium Forecast Market size of AI worldwide 2020-2032
  • Premium Statistic Worldwide generative AI revenue 2020-2032
  • Premium Forecast Revenue in the communication services market worldwide 2016-2030

Benefits and challenges

6
  • Premium Statistic Areas in which AI is having the biggest impact for global telecoms firms 2024
  • Premium Statistic Factors driving AI and automation adoption among global telecom providers in 2024
  • Premium Statistic Generative AI impact on telecoms operators worldwide 2024
  • Premium Statistic Share of global telecoms firms facing challenges in AI 2022-2023, by challenge
  • Premium Statistic Leading benefits of artificial intelligence (AI) in 5G networks worldwide in 2024
  • Premium Statistic Leading use cases for artificial intelligence (AI) in 5G networks worldwide in 2024

Adoption by segment

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  • Premium Statistic State of AI adoption in 5G networks among telecoms providers worldwide 2024
  • Premium Statistic Level of generative AI adoption in telecom cybersecurity strategies worldwide 2024
  • Premium Statistic Adoption of AI-related cybersecurity measures 2024, by industry
  • Premium Statistic Adoption of AI-related reliability measures 2024, by industry
  • Premium Statistic Adoption of AI-related transparency measures 2024, by industry
  • Premium Statistic Data governance measure adoption for AI in 2024, by industry

Special focus: Customer service

5
  • Premium Statistic Implementation of AI for enhancing customer experience in 2024
  • Premium Statistic Customer experience struggles with AI implementation 2024
  • Premium Statistic GenAI use at contact centers worldwide 2024
  • Premium Statistic Uses of AI in contact centers in next two years worldwide 2024
  • Premium Statistic Potential AI generated improvements at contact centers 2024
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