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As of 2023, the accommodation services industry in Malaysia employed more than ** people. This was an increase of nearly people compared to the previous year. Due to the restrictions during the COVID-19 pandemic, the number of people employed in this industry decreased significantly in 2020, after reaching the highest number of employees in 2019 at more than ** people.

How has the accommodation industry suffered?

The travel restrictions imposed by the government of Malaysia to curb the spread of the COVID-19 virus caused a significant decrease in the number of tourists coming into the country. As a result, the accommodation industry suffered greatly because of the lack of visitors. The number of hotels in Malaysia decreased by *** from 2020 to 2021. The Malaysian Hotel Association (MAH) reported that thousands of people were left unemployed, with hotel workers worst affected by the pandemic.

Labor shortages might continue

More than two years after Malaysia reopened its borders in April 2022, the accommodation industry is slowly recovering from the debilitating effects of the travel restrictions. As a result, there will likely be a recovery in demand for manpower within the industry. Nevertheless, the average salary of employees in the accommodation and service industry is still below the national average. The MAH reiterated that labor shortages will likely persist unless current issues are addressed.