The source does not specify the date of the survey nor the survey method or the number of respondents. The figures have been taken from several publications.
Citation formats
Customer satisfaction on public transport smartcard in the Netherlands 2015-2017
The statistic displays the customer satisfaction on the use of public transport smartcards during travel in the Netherlands from 2015 and 2017. Approximately ** percent of the respondents were satisfied with the smartcard, the so-called the OV Chipkaart in Dutch, for travelling purposes. This is slightly more than in 2016. The company that organizes and maintain the railway constructions in the Netherlands is ProRail. The annual revenue of ProRail in 2016 amounted to approximately *** billlion euros, roughly ** million euros more than in 2015.
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Nederlandse Spoorwegen (NS). (March 1, 2018). Customer satisfaction on the use of public transport smartcards during travel in the Netherlands from 2015 to 2017* [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 31, 2026, from /statistics/748778/customer-satisfaction-on-public-transport-smartcard-in-the-netherlands/
Nederlandse Spoorwegen (NS). "Customer satisfaction on the use of public transport smartcards during travel in the Netherlands from 2015 to 2017*." Chart. March 1, 2018. ÌÇÐÄÆƽâ°æ. Accessed July 31, 2026. /statistics/748778/customer-satisfaction-on-public-transport-smartcard-in-the-netherlands/
Nederlandse Spoorwegen (NS). (2018). Customer satisfaction on the use of public transport smartcards during travel in the Netherlands from 2015 to 2017*. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 31, 2026. /statistics/748778/customer-satisfaction-on-public-transport-smartcard-in-the-netherlands/
Nederlandse Spoorwegen (NS). "Customer Satisfaction on The Use of Public Transport Smartcards during Travel in The Netherlands from 2015 to 2017*." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 Mar 2018, /statistics/748778/customer-satisfaction-on-public-transport-smartcard-in-the-netherlands/
Nederlandse Spoorwegen (NS), Customer satisfaction on the use of public transport smartcards during travel in the Netherlands from 2015 to 2017* ÌÇÐÄÆƽâ°æ, /statistics/748778/customer-satisfaction-on-public-transport-smartcard-in-the-netherlands/ (last visited July 31, 2026)
Customer satisfaction on the use of public transport smartcards during travel in the Netherlands from 2015 to 2017* [Graph], Nederlandse Spoorwegen (NS), March 1, 2018. [Online]. Available: /statistics/748778/customer-satisfaction-on-public-transport-smartcard-in-the-netherlands/
