This statistic shows an estimate of reductions in expenses from artificial intelligence adoption in customer management activities from 2017 to 2021. It is estimated that over the next five years a total sum of *** billion U.S. dollars could be saved in customer management activities through the adoption of AI.
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IDC. (June 1, 2017). Lowered expenses from artificial intelligence (AI) in customer management activities worldwide from 2017 to 2021 (in billion U.S. dollars) [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 30, 2026, from /statistics/737912/worldwide-lowered-expenses-from-ai-in-customer-management-activities/
IDC. "Lowered expenses from artificial intelligence (AI) in customer management activities worldwide from 2017 to 2021 (in billion U.S. dollars)." Chart. June 1, 2017. ÌÇÐÄÆƽâ°æ. Accessed July 30, 2026. /statistics/737912/worldwide-lowered-expenses-from-ai-in-customer-management-activities/
IDC. (2017). Lowered expenses from artificial intelligence (AI) in customer management activities worldwide from 2017 to 2021 (in billion U.S. dollars). ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 30, 2026. /statistics/737912/worldwide-lowered-expenses-from-ai-in-customer-management-activities/
IDC. "Lowered Expenses from Artificial Intelligence (Ai) in Customer Management Activities Worldwide from 2017 to 2021 (in Billion U.S. Dollars)." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 Jun 2017, /statistics/737912/worldwide-lowered-expenses-from-ai-in-customer-management-activities/
IDC, Lowered expenses from artificial intelligence (AI) in customer management activities worldwide from 2017 to 2021 (in billion U.S. dollars) ÌÇÐÄÆƽâ°æ, /statistics/737912/worldwide-lowered-expenses-from-ai-in-customer-management-activities/ (last visited July 30, 2026)
Lowered expenses from artificial intelligence (AI) in customer management activities worldwide from 2017 to 2021 (in billion U.S. dollars) [Graph], IDC, June 1, 2017. [Online]. Available: /statistics/737912/worldwide-lowered-expenses-from-ai-in-customer-management-activities/
