* EPSI Rating is a recognized European system for measuring customer- and employee satisfaction as well as organizations’ social responsibilities and management effectiveness. EPSI Rating scales from 0 to 100.
** B2C customers n=952
B2B customers n=664
The source does not provide information on the original wording used during the survey.
Citation formats
Survey on social responsibility of telecommunications operators in Finland 2016
This statistic displays the result of a survey on social responsibility of telecommunications operators in Finland in 2016. In 2016, Tele Finland and Sonera were considered to be the most socially responsible telecommunications operators among Finns, scoring **** points each. According to the survey, both scored above the industry's average. Since 2017, both Sonera and Tele Finland are part of the Telia Company operating in the Nordic and Baltic regions. Other telecommunication providers in Finland include DNA and Elisa.
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EPSI Rating. (October 17, 2016). On a scale of 0 to 100, how socially responsible do you consider your telecommunications operator? [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 01, 2026, from /statistics/732096/survey-on-social-responsibility-of-telecommunications-operators-in-finland/
EPSI Rating. "On a scale of 0 to 100, how socially responsible do you consider your telecommunications operator?." Chart. October 17, 2016. ÌÇÐÄÆƽâ°æ. Accessed August 01, 2026. /statistics/732096/survey-on-social-responsibility-of-telecommunications-operators-in-finland/
EPSI Rating. (2016). On a scale of 0 to 100, how socially responsible do you consider your telecommunications operator?. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 01, 2026. /statistics/732096/survey-on-social-responsibility-of-telecommunications-operators-in-finland/
EPSI Rating. "On a Scale of 0 to 100, How Socially Responsible Do You Consider Your Telecommunications Operator?." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 17 Oct 2016, /statistics/732096/survey-on-social-responsibility-of-telecommunications-operators-in-finland/
EPSI Rating, On a scale of 0 to 100, how socially responsible do you consider your telecommunications operator? ÌÇÐÄÆƽâ°æ, /statistics/732096/survey-on-social-responsibility-of-telecommunications-operators-in-finland/ (last visited August 01, 2026)
On a scale of 0 to 100, how socially responsible do you consider your telecommunications operator? [Graph], EPSI Rating, October 17, 2016. [Online]. Available: /statistics/732096/survey-on-social-responsibility-of-telecommunications-operators-in-finland/
