* EPSI Rating is a recognized European system for measuring customer- and employee satisfaction as well as organizations’ social responsibilities and management effectiveness. EPSI Rating scales from 0 to 100.
** B2C customers n=952
B2B customers n=664
The source does not provide information on the original wording used during the survey.
Citation formats
Survey on trust in telecommunications operators in Finland 2016
This statistic displays the result of a survey on trust in telecommunications operators in Finland in 2016. In 2016, Tele Finland was the most trusted telecommunications operator, scoring ** points. Sonera ranked second with a difference of *** points. According to the survey, both scored above the industry's average. Since 2017, both Sonera and Tele Finland are part of the Telia Company operating in the Nordic and Baltic regions. Other telecommunication providers in Finland include DNA and Elisa.
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EPSI Rating. (October 17, 2016). On a scale of 0 to 100, how trustworthy do you consider your telecommunications operator? [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 28, 2026, from /statistics/732036/survey-on-trust-in-telecommunications-operators-in-finland/
EPSI Rating. "On a scale of 0 to 100, how trustworthy do you consider your telecommunications operator?." Chart. October 17, 2016. ÌÇÐÄÆƽâ°æ. Accessed July 28, 2026. /statistics/732036/survey-on-trust-in-telecommunications-operators-in-finland/
EPSI Rating. (2016). On a scale of 0 to 100, how trustworthy do you consider your telecommunications operator?. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 28, 2026. /statistics/732036/survey-on-trust-in-telecommunications-operators-in-finland/
EPSI Rating. "On a Scale of 0 to 100, How Trustworthy Do You Consider Your Telecommunications Operator?." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 17 Oct 2016, /statistics/732036/survey-on-trust-in-telecommunications-operators-in-finland/
EPSI Rating, On a scale of 0 to 100, how trustworthy do you consider your telecommunications operator? ÌÇÐÄÆƽâ°æ, /statistics/732036/survey-on-trust-in-telecommunications-operators-in-finland/ (last visited July 28, 2026)
On a scale of 0 to 100, how trustworthy do you consider your telecommunications operator? [Graph], EPSI Rating, October 17, 2016. [Online]. Available: /statistics/732036/survey-on-trust-in-telecommunications-operators-in-finland/
