| Characteristic | A lot more likely | A little more likely | Neither more nor less | A little/ a lot less likely |
|---|---|---|---|---|
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
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Source
Sources
Release date
January 2016
More information
Region
United Kingdom
Survey time period
2013 to 2015
Number of respondents
400 respondents
Method of interview
Online survey
Supplementary notes
The question was phrased as follows: ''Has your experience of [PROVIDER]’s customer service for this issue made you more or less likely to use [PROVIDER] in the future?''
Percentage points exceeding or missing up to 100 percent are probably due to rounding.
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